Answers to common questions about Pickeed. Can't find what you need? Write to us – we usually reply within 1–2 working days.
No. You enter your email address and receive a six-digit code. The code is valid for 10 minutes and can be used once. You can also sign in with Google or Apple.
A password is optional: under Profile → Account and security you can set one if you'd like to sign in without access to your inbox.
No code arrived? Check your spam folder and the spelling of your address. After several attempts you have to wait 15 minutes.
Profile → Account and security → «Change email». You receive a code at the new address, and your previous address confirms the change by link or code. If you no longer have access to the previous address, the code for the new one is enough – the previous address then gets a notice and can undo the change for 7 days.
Plans, roles, Google/Apple sign-in and payments stay the same. If you can't get into your account at all, support can help via the contact form.
Pickeed is for people aged 16 and over. To sell tickets (payouts via Stripe), you must be at least 18. Details are in the terms.
Same account, same plans, same data. The iPhone and Android app can also send notifications to your phone, opens invite links directly and adds dates to your calendar. Everything else works the same in the browser – no installation needed.
Yes. Anyone who opens an invite link can choose «Join without an account» and just enter a name. Guests vote, chat and say what they'll bring – only in that one plan and on that device.
They can create an account at any time later; everything is kept.
In the plan under «Invite» you create a link for one person or a group link for several. Links expire, can have a usage limit and can be revoked individually. Personal links only work for one person – forwarding them has no effect.
For public events, simply share the event page.
Time Pick finds the date: Pickeed suggests a time when most people can make it (from your availability and, if connected, your calendars). Everyone says «Works» or «Doesn't work» – as soon as enough agree, the date is set.
Idea Pick finds the what: suitable ideas and offers for your group, which you suggest in the chat and vote on. Things that aren't for you (Profile → Preferences) are never suggested.
Plan: in the plan under ⋯ → «Delete plan» (main organiser only). All members are told; photos are removed immediately.
Account: Profile → «Delete account», confirmed by email. Personal data is deleted; posts in groups remain as «Deleted account». If you're the only organiser of a company with other people, hand over the role first.
Yes. Profile → Account and security → «Download my data»: you get a ZIP file with your details, plans, messages and photos (JSON plus images).
You buy tickets for public events through the Pickeed checkout (Stripe, with TWINT or card). The seller is the event's organiser – they set the price, cancellation and refund rules and are responsible for them. The confirmation arrives by email; your ticket is on the event page.
If an event is cancelled, the organiser refunds via Stripe. If there's a problem, contact the organiser first; if that doesn't work, use «Report a problem».
Report: on a message, event, offer or profile, tap ⋯ → «Report». Moderators only see a snapshot of the reported content, never your chat.
Block: in the person's profile → «Block». You'll no longer see each other's messages or be able to invite each other. You manage blocked people under Profile → Account and security.
With an open call, companies, providers or organisers look for creators, DJs, models and others for an occasion. Matching creators get a notification (at most one email a day, can be turned off) and apply directly. The poster decides and messages applicants – without contact details becoming public.
When you plan a trip, the Travel Guide in the plan shows the essentials for the destination: emergency numbers, entry notes, a packing list by type of trip, ideas and tips from other travellers. Pickeed loads the map through its own server – map providers don't see who you are.
No. No ad banners, no tracking or advertising cookies, no third-party analytics. Servers and data are in Switzerland. For our own figures we only count totals (e.g. «how many plans this week»), never what a particular person does. Details are in the privacy policy.
Profile → Notifications: for each type (chat, dates, reminders, bring/tasks, tickets, open calls) you choose push and email. For chat there's «All», «Mentions only» or «None». Account and moderation notices always arrive. Pickeed doesn't send advertising. Quiet hours (10 pm–8 am) hold push until the morning; you can mute individual plans in the plan.
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